Quickly set up remote session via HelpDesk directly within ServiceNow console

RemotePC HelpDesk has now integrated with ServiceNow. You can now quickly initiate a remote support session to your customer's computer and diagnose the issues and resolve them directly from the ServiceNow console.

Key Features

On-demand remote support for your customers, unlimited remote sessions.

Access customers PC or Mac from any web browser to support them in the most suitable way and deliver seamless experiences.

File transfer, text chat, whiteboard, session recording, and more.

Private remote sessions secured with TLS v 1.2 / AES - 256 bit encryption.

Use the RemotePC HelpDesk app in the ServiceNow console for free and allow your technicians to establish a remote support session with your customer's computer from within the ServiceNow platform.

Avail RemotePC HelpDesk remote support solution including near-real-time screen replication and let your technicians deliver effective support to your end-users. This RemotePC ServiceNow integration enables you to merge the ServiceNow Service Management platform with HelpDesk for rendering timely customer support.

Quickly launch a remote support session directly from a ServiceNow incident. Share a session link with the customers to communicate with them in real-time. Access or view the customer's computer to analyze and resolve their issues remotely.